G Suite Service

G Suite Service

Google Suite of Apps for Education

G Suite for Education

G Suite for Education is a collection of cloud-based educational and productivity tools available to all students, faculty, and staff allowing the CCA community to interact seamlessly and securely across devices. Google apps like Gmail, Chat, Calendar, and Tasks help you communicate and organize meetings or projects. Drive, Team Drive, Docs, Sheets, and Slides all support collaborations. Google Classroom and the recently-updated Forms provide a robust virtual classroom that encourages student engagement. All of these tools and more work together to create a secure environment for administrative tasks and teaching and learning activities.

New G Suite Service

CCA adopted Gmail and the Suite of Google Apps back in 2012. As more people use Google apps for teaching, communication, collaboration, and projects, we decided to establish an formal G Suite Service Team, Service Owner, and set of policies and procedures to ensure a successful support structure. While Google has excellent help documentation on how to use the apps in general, we know you may need help deciding which tool is best for a particular project or how to use Google Apps in your course. You may want to know if there is more you could be doing with Google apps to engage your students or staff or organize your files. The Service Owner is the point of contact for these questions. The G Suite Service Team reviews new features, tools, policies, and retirements and determines which changes or updates need to be highlighted for the CCA community. This team consults with the CIO Leadership Team and the ETS Security Team as needed. The G Suite Service Team also investigates problems with the service and provides direct feedback to Google about its products.

Service Delivery Model:

G Suite is an enterprise solution, automatically available to all active students, faculty, staff, and alumni (limited).

Core Apps Include:

Calendar, Classroom, Docs, Drive, Forms, Gmail, Google Groups, Hangouts Chat, Keep, Sheets, Sites, Slides, Tasks, Team Drive

These core apps are available to the CCA community at no-cost, and with no advertisements. These apps are covered under the CCA systemwide contract with Google, which includes not mining your content for advertising.

Note: Additional Google Consumer Apps are available for your use, but are governed by a separate contract between you and Google.

Partial List of Enabled Consumer Apps:

Blogger, Earth, Maps, Photos, Google+

Getting Support

The Service Owner is responsible for providing support to the CCA community on using the G Suite tools. These include the Google Core and Consumer Apps. CCA does not guarantee support for Marketplace Apps or Chrome extensions, although we always do our best to support your teaching and learning needs.

Google provides excellent online help documentation. The best place to start is here:


If you are working with a particular tool and have a question, try the in-context help called G Suite Training. You will find the colorful wheel in the upper-right of most Google apps.

If you need further help or a consultation, please contact the HelpDesk. The HelpDesk will cover first tier questions and then escalate everything else to the Service Owner, Bobby White, bobbywhite@cca.edu.

Providing Feedback

Providing feedback to the G Suite Service Team helps us better prepare to support the CCA Community. Please visit this simple Google Form as many times as you like to leave a comment, concern, suggestion about any Google app:

Feedback Form

This feedback is really important to us, however, it’s not the same as leaving direct feedback for Google. It is *always* a good idea to provide feedback directly to Google. Doing so directly affects their development path.

G Suite Service Owner

The Instructional Designer oversees these services and resources for faculty and students. To get support with a technology or to request a consultation, contact Bobby White at (510) 594.3684 or via email at bobbywhite@cca.edu.

G Suite Service Team

Service owner: Bobby White, Instructional Designer, Libraries
G Suite sysadmin: Todd Saunders, Telecom and Systems Administrator, ETS
Team member: Eli Cochran, Senior Director, Web & Infrastructure Services, ETS
Team member: Annemarie Haar, AVP, Libraries & Creative Instructional Technologies, Libraries & ETS

Acceptable Use of Campus Technology